Darcie, You should call Sandy Rowe <srowe@interwaredev.com> at Interware. My understanding is they are the ones that would know how to deal with this. Things I would have you try first: Power off the credit card machine Disconnect the USB cable Wait 30 seconds Re-connect USB cable Power on credit card machine It’s also possible …
Category Archives: TOW Town Clerk
2019-05-13 ; 1.00 hrs ; Donation
Town Clerk PCI compliance questionnaire was filled out. Town Clerk office is compliant with PCI regulations for another year. Certificates of compliance were emailed to Michele Courser.
Assessing software / Town Clerk email
2018-06-26 ; 1hr ; Inv #2775 Martha called me to tell me that she learned there is a laptop with the Proval software on it. David Marazoff who handles the town revaluations uses Proval when he is assessing properties in town. I met with David to discuss the issue with him. It was decided to …
Town Hall Static IP Change
2018-06-01 ; 1.5 hrs ; Inv #2768 I arrived at Town Hall at 10:00am to do the change to a static IP. I called our TDS ManagedIP contact but got her voicemail. I left her a message, sent her an email, and then called the TDS toll free number listed on the work order. The …
Town Clerk desktop network issues
2018-05-23 ; 30 minutes, No charge for visit ; Inv 2764 ; PC #00003 Judy called to report that her desktop PC had no network connection. This PC uses WiFi. I came to town to investigate. The PC showed no available WiFi networks and yet I was able to see many networks with my mobile …
Town Clerk DMV PC virus check
2018-05-10 ; 11:07 – 11:37 ; Invoice #2754 Received a call from Town Clerk office about a possible virus infection on the DMV PC. The description was that when running a report, they received an empty popup and error indicating that a necessary program module was missing. This would typically indicate that a virus has …
Town Clerk – Install new DMV PC
Worked with Wayne from Interware to move the DMV software from the old Win 7 PC to the new Win 10 PC. Wayne verified printer and credit card reader worked, as well as all the various program features. Wayne modified the dog license report so it prints two-up on a single sheet instead of printing …
Town Clerk MAAP VPN Down
Michelle reported via email at 12:08 that the VPN was down. I saw the email at about 12:25. I verified the VPN was down; disabled the VPN for 15 minutes; re-enabled the VPN; service restored. Called and talked to Judy. She mentioned there was a TDS outage at some point earlier this morning. That might …
Town Clerk MAAP VPN down
Michele sent me an email at 10:45a sayign the VPN was down. I logged into the firewall and confirmed the VPN was down. I disabled the VPN per prior instructions from State of NH. Waited 15 minutes and then re-enabled VPN. VPN came right up.
Town Clerk MAAP VPN down
Michele reports at 1:19pm that the Town Hall lost Internet connectivity for a few minutes. When the Internet came back up, the MAAP VPN connection did not. I looked at an old email from John York <John.York@dos.nh.gov> regarding a similar problem. The resolution was to disable the VPN for 15 minutes so that the tunnel …