2018-06-22 ; 1.0 hrs ; Inv #2774 The town treasurer reported that her laptop was reporting an expired software application. Further inspection discovered that this was the old Kaspersky anti-virus software which had expired. The new Norton anti-virus software had not yet been installed. Replaced Kaspersky anti-virus with Norton anti-virus software. Updated Chrome and Firefox …
Category Archives: TOW Finance
Bookkeeper assistance with email payroll stubs
2018-05-09 ; 1/2 hour ; Inv #2754 Helped Bookkeeper to get payroll software to be able to email payroll stubs to employees
Treasurer – Assistance with QB import
2018-04-12 ; 1hr ; no charge Ginger asked me to assist her with importing transactions from the Bookkeeper into the Treasurer Quickbooks software. I was only able to find a way to import vendor records, customer records, and item records. I could not find anything for importing transactional data. Ginger is going to call Mike …
Treasurer assistance
2018-04-09 ; 0.5 hrs ; no charge Met with Ginger Marsh to show her how to use LibreOffice for spreadsheets. Configured laptop to default to LibreOffice to make it easier to use the laptop. Added the Selectmen’s Minolta copier to the laptop and set it as the default.
Munismart assistance
Tracey called asking how Mary could access Munismart from her laptop. The start icon wasn’t showing on Mary’s desktop. Location of application is C:\MUNI. Noticed that Mary’s settings do not show known file extensions which made it hard to find the executable. Once found, Mary gets an error that she doesn’t have access. Looks like …
Finance PC black screen
Tracey called. There was an email recently about an attached Xerox scan. She realized this was spam/virus and deleted it. Dave Karrick sent her an email later asking about the email as he also received one. After reading Dave’s email, her laptop had problems including a black screen and just the cursor. I told Tracey …
Finance PC security question
This was actually reported on 4/9/13 On 4/9/2013 10:49 AM, Warner Finance Dept wrote: Hi Dan, A question was raised about how safe is it to have the laptop leave the office. There was concern about social security numbers etc. I do not have any social security numbers in any of my files saved on …
Warner printer question
Tracey asked if she could print to the big printer from home. She’ll be working from home in the near future and some of the reports don’t have the ability to choose the destination printer. I told here that if she can’t print to PDF and she needs this functionality, I could set her up …
Finance PC issues running checks
Mary called me on Tue 4/2/13 asking me about MuniSmart on the Finance PC. They have the PC configured for multiple users now. Mary tried to run the MuniSmart software but she got an error. Since I don’t know anything about the software, I told her she’d have to contact the vendor. She said she’d …
Multi user access to finance software
Tracey H called asking if it is possible to have an additional user on her laptop be able to use the finance software. She created a new user but wasn’t able to find the software in the program files menu. I told her to log in as herself and look at the properties of the …