2019-07-01 ; 1.00 hrs ; Donation Kimberley asked for my assistance to get the selectboard@warner.nh.us email to run on the TA laptop. The password was different that what I had originally set so I could only get things set up to the point where it prompted for a password. Kimberley left voicemail for Mary Whalen …
Category Archives: TOW Administrator
TA Laptop shutdown during use
2018-08-06 ; 1hr ; Inv #2790 Jim Bingham called to report that his laptop shutdown while he was visiting a website. He attempted to restart it but all it did was flash a message and turn back off. He was not able to read the message. I picked up the laptop to investigate. The power …
Town Administrator PC repair
2018-06-27 ; 0.5 hr ; Inv #2779 Jim reported that he was unable to open documents using Libre Office. He also reported that he could not open email attachments. Upon inspection I discovered that his browser had a plugin that replaced Google search. It is not clear if this was an infection or not. I …
Laptop #00008 Refurb Completed
2018-05-22 ; Inv #2759, #2756 The old Town Administrator laptop was refurbished. The failed HD was replaced with a 250G SSD. A new license for Win 10 Home was purchased and installed. The standard applications were installed: Chrome, Firefox, Libre Office, Carbonite, Norton Antivirus. Laptop was delivered to town hall on 5/22/18. My recommendation is …
Town Administrator Laptop Issues
2018-05-03 ; 15:00 ; Inv #2754 Inventory #00008 (old laptop) ; Inventory #00017 (new laptop) Investigating laptop slowness. Reviewed active processes and found no cause. Reviewed event log. Many disk errors. Rebooted and chkdisk fixed many disk errors. Problems persisted. My recommendation since this is a Win 7 PC was that for the fasted resolution, …
Administrator PC strangeness
Jim reported a pair of problems. The first was that the cursor would move by itself. The second was that deleting files didn’t delete them but when trying to delete it again it says it doesn’t exist. First problem was oversensitive mousepad since Jim is using the laptop keyboard. Change setting in Lenovo control panel …
Town Hall Konica Minolta scan-to-email stopped working
Scan-to-email was described as not working. Turned out the scans were going to the TDS Google spam folder. The reason turned out to be that SPF for warner.nh.us did not include the IPv6 address of my mail server vps1.dimentech.com. Changed TXT record to be: “v=spf1 a mx a:rvps1.dimentech.com ip4:216.170.230.0/24 ip4:204.246.1.0/24 include:aspmx.googlemail.com ~all” Tests after this …
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Town Adminsitrator email broken
Jim called to say he was not able to access email. I suggested he first log into TDS webmail to verify the account and password are OK. He couldn’t remember the password and I didn’t have it written down. I ended up resetting his password. Once he verified the webmail login, he was going to …
Town Administrator troubles with new multi display device
Jim emailed me to say that he can’t get the 2nd display to show as an extended desktop, only in mirror mode. I offered some suggestions. If he still has trouble, I’ll stop by tonight and take a look at it.
Selectmen secretary PC not pasting
Mary Whalen writes: “All of a sudden I can’t paste anything. Why? “using the mouse, and i am working on meeting minutes a regular word document. I can only paste now using ctrl v paste does not highlight anymore under edit. No clue!