Martha called to report a problem using a webpage that uses Java. She was getting an error about a Java version mismatch. She had just updated Java due to a prompt to do so. I had her manually download and re-install the latest Java. This resolved the situation. Spent about 15 minutes on the phone …
Category Archives: Town of Warner
FD cheif unable to access email
Ed Raymond emailed me to say that he could not access his email: Dan, Sorry to bother you but I am unable to log on. Don’t know what has happened but it has worked until about a week ago. User name is wfd80c1@warner.nh.us password is xxxxxx If there is anything you can please help. Thanks …
Selectboard secretary laptop infected
Mary called. She’s not able to update Google calendar. I logged in remotely. I tried Firefox and then Chrome. When in chrome, various popups happened and when I clicked on Calendar, it went to a totally different site. PC is infected. Started a scan with AVG. Need to install the Kaspersky software after cleaning it. …
Finance PC black screen
Tracey called. There was an email recently about an attached Xerox scan. She realized this was spam/virus and deleted it. Dave Karrick sent her an email later asking about the email as he also received one. After reading Dave’s email, her laptop had problems including a black screen and just the cursor. I told Tracey …
Town Clerk PC Virus
Judy reports the following. Looks like it got infected by a drive-by website. Michele was reading a news article found on the TDS main website. Will take PC home and scan the hard drive. Subject: QUESTION ABOUT TC VIRUS SCAN Date: Thu, 16 May 2013 14:36:20 -0400 From: townclerk warner.nh.us <townclerk@warner.nh.us> To: dwatts <dwatts@dimentech.com> Hi …
Selectmen secretary printer stapling problem
Actual date was 4/17/13. Mary asked me if I knew why she couldn’t get the Ricoh printer to staple batches of print jobs. I’ve not tried this feature at the town hall. I suggested she see if there is a setting for the printer to do this. If it’s still not working, perhaps a call …
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Selectmen secretary asked about creating PDF forms
Mary called, probably on about 4/20/13. She asked what it would take to create editable PDF forms. I said she would need to purchase Adobe Acrobat. Cost is a couple of hundred dollars.
Printer problem
Theresa Buskey wrote saying “the printer says it is offline”. I suggested “start->settings->printers and faxes->right click on printer->click on use online Ron Carter sent an email to say this didn’t resolve the issue. I recommended verifying power is really on and to disconnect/connect the USB cable at both ends.
Ed Raymond (FD Chief) email troubles
Ed called to say he can’t log into his FD Chief email account (wfd80c1@warner.nh.us). He’s getting an error something like “server unreachable”. I went to tds.net, clicked on “check email”, and then entered his email and password and it worked for me. I’ve asked him to confirm the steps he’s making.
Town Adminsitrator email broken
Jim called to say he was not able to access email. I suggested he first log into TDS webmail to verify the account and password are OK. He couldn’t remember the password and I didn’t have it written down. I ended up resetting his password. Once he verified the webmail login, he was going to …