Library laptop share problem

12/30/17 A laptop at the library was unable to access PFLshare which is on the office PC. I determined that I could not ping the office PC from the laptop. I then investigated the desktop and found that Windows Defender Firewall was turned on. I turned this off and retested from the laptop. This worked. …

Town Clerk MAAP VPN Down

Michelle reported via email at 12:08 that the VPN was down. I saw the email at about 12:25. I verified the VPN was down; disabled the VPN for 15 minutes; re-enabled the VPN; service restored. Called and talked to Judy. She mentioned there was a TDS outage at some point earlier this morning. That might …

Town Clerk MAAP VPN down

Michele reports at 1:19pm that the Town Hall lost Internet connectivity for a few minutes. When the Internet came back up, the MAAP VPN connection did not. I looked at an old email from John York <John.York@dos.nh.gov> regarding a similar problem. The resolution was to disable the VPN for 15 minutes so that the tunnel …

Assessing Department public records printing issue

Martha called to say that she couldn’t print records from the Merrimack County of Deeds. Using Firefox, the PDF pluggin wouldn’t display the image. The Deeds group walked her through installing Chrome but she didn’t know how to use Chrome. I used Join.Me to control her PC and configured Chrome for her. I walked her …

Administrator PC strangeness

Jim reported a pair of problems. The first was that the cursor would move by itself. The second was that deleting files didn’t delete them but when trying to delete it again it says it doesn’t exist. First problem was oversensitive mousepad since Jim is using the laptop keyboard. Change setting in Lenovo control panel …