2018-08-06 ; 1hr ; Inv #2790 Jim Bingham called to report that his laptop shutdown while he was visiting a website. He attempted to restart it but all it did was flash a message and turn back off. He was not able to read the message. I picked up the laptop to investigate. The power …
Category Archives: Town of Warner
TRS scan-to-PDF / DSL issues
2018-07-08 ; 1 hr ; No Charge Varick reported that he couldn’t do scan-to-pdf and also that they were still having connection problems. I had stopped in earlier in the week to look at the connection problems. I couldn’t get the DSL modem to accept the default WiFi password even though it was what was …
Town Administrator PC repair
2018-06-27 ; 0.5 hr ; Inv #2779 Jim reported that he was unable to open documents using Libre Office. He also reported that he could not open email attachments. Upon inspection I discovered that his browser had a plugin that replaced Google search. It is not clear if this was an infection or not. I …
Assessing software / Town Clerk email
2018-06-26 ; 1hr ; Inv #2775 Martha called me to tell me that she learned there is a laptop with the Proval software on it. David Marazoff who handles the town revaluations uses Proval when he is assessing properties in town. I met with David to discuss the issue with him. It was decided to …
Treasurer laptop updates
2018-06-22 ; 1.0 hrs ; Inv #2774 The town treasurer reported that her laptop was reporting an expired software application. Further inspection discovered that this was the old Kaspersky anti-virus software which had expired. The new Norton anti-virus software had not yet been installed. Replaced Kaspersky anti-virus with Norton anti-virus software. Updated Chrome and Firefox …
Assessing printer not working
2018-06-21 ; 0.5 hrs ; Inv #2774 Received call from Assessing office that network printer was working. Everything looked like it should be OK. Drove to town. Printer had correct IP but was not reachable. A close look at the network cable connection to the switch showed that there was no data connection. Further inspection …
Assessing PC prep for Proval upgrade
2018-06-14 ; 1hr ; No charge Per the instructions from the Assessing software vendor, I downloaded the files needed to upgrade the Proval software to the latest version (v7 to v9). The plan is to have the vendor do the upgrade with my assistance on Friday, 6/15.
Town Hall Static IP Change
2018-06-01 ; 1.5 hrs ; Inv #2768 I arrived at Town Hall at 10:00am to do the change to a static IP. I called our TDS ManagedIP contact but got her voicemail. I left her a message, sent her an email, and then called the TDS toll free number listed on the work order. The …
Town Clerk desktop network issues
2018-05-23 ; 30 minutes, No charge for visit ; Inv 2764 ; PC #00003 Judy called to report that her desktop PC had no network connection. This PC uses WiFi. I came to town to investigate. The PC showed no available WiFi networks and yet I was able to see many networks with my mobile …
Laptop #00008 Refurb Completed
2018-05-22 ; Inv #2759, #2756 The old Town Administrator laptop was refurbished. The failed HD was replaced with a 250G SSD. A new license for Win 10 Home was purchased and installed. The standard applications were installed: Chrome, Firefox, Libre Office, Carbonite, Norton Antivirus. Laptop was delivered to town hall on 5/22/18. My recommendation is …