The printer that I set up a few weeks ago was replaced due to a mechanical problem. Installing printer today 10/22/15.
Category Archives: Support
PD Battery Replacement
Warner PD has a small UPS battery that needed replacing. A replacement was obtained at Batteries Plus in Manchester and delivered to them on 10/22/15. Invoice #2501
PD server disk full
Ron emailed me to say that the PD server was down to 3.65 GB free out of 39.9 GB. Theresa is unable to use the computer. I sent instructions on how to use Disk Cleanup. Recommend that Theresa get her own dedicated PC for long term solution.
Assessing Department public records printing issue
Martha called to say that she couldn’t print records from the Merrimack County of Deeds. Using Firefox, the PDF pluggin wouldn’t display the image. The Deeds group walked her through installing Chrome but she didn’t know how to use Chrome. I used Join.Me to control her PC and configured Chrome for her. I walked her …
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Administrator PC strangeness
Jim reported a pair of problems. The first was that the cursor would move by itself. The second was that deleting files didn’t delete them but when trying to delete it again it says it doesn’t exist. First problem was oversensitive mousepad since Jim is using the laptop keyboard. Change setting in Lenovo control panel …
Munismart assistance
Tracey called asking how Mary could access Munismart from her laptop. The start icon wasn’t showing on Mary’s desktop. Location of application is C:\MUNI. Noticed that Mary’s settings do not show known file extensions which made it hard to find the executable. Once found, Mary gets an error that she doesn’t have access. Looks like …
Landuse connection problems
Subject: Connection Problems Date: Mon, 6 Jul 2015 12:22:09 -0400 From: Landuse <landuse@warner.nh.us> Hi Dan, I am having a problem connecting to the server for email, scanning and internet access. I’ve gotten messages that the server connection timed out (in Mozilla email) or is not available. It seems to be occurring more the past …
DPW unable to send email
The username for SMTP Outgoing Server had no value. Worked remotely with Trudy using Join.Me to determine the issue. Had Trudy enter “dpw@warner.nh.us” into the proper field and checked the box to save the password. Now it works. Time spent on call: 20 minutes
Scan to email stopped working
Scan to work stopped working over the holidays. Investigation showed that the server encountered an error which required operator involvement during the boot process. Because the server is the SMTP gateway for the Minolta copier, no scans could be sent. To get around this problem, I’ve created a Dimentech email user warnerth@contra.org. The Minolta configuration …
How to reset Windows7 password
Here’s the method: Boot to a Linux LiveCD (Miles recommends Zorin: “Very Windows-ish”) Go to the \windows\system32 folder on your HD Perform the following steps (exactly how you go about this will depend on which LiveCD you use): Rename UTILMAN.EXE to UTILMAN1.EXE Copy CMD.EXE to UTILMAN.EXE Shutdown and restart Windows When asked for a password, click …