2018-02-28 ; Invoice -tbd- Jen Pincnkey emailed at 2:12P and also called. Hi Dan— We seem to have an issue with our old website. It won’t load and members and staff are getting a message saying that nhbar.org redirected too many times. I don’t even begin to know how to troubleshoot this. Can you help? …
Category Archives: Support
Nancy Martin – Misc consulting
2018-02-15 ; 8:30 – 9:30 Nancy wanted to show me an issue she had with the WRDC web page showing advertisements. After a bit of time trying to reproduce, we discovered that the problem was most like the external website for the WRDC titled The Warner River Nomination [https://warnerrivernomination.wordpress.com/] which has ads. I’ve sent their …
SAU18 Visio Support
2018-January-27 ; 09:00 – 09:45 Invoice #2721 On-site support with Robyn Dunlap. Assisted in making changes to Visio document which details the SAU network physical configuration.
DPW HD install and virus cleaning
2018-January-24 ; 11:55 – 14:04 #00002, #00011, #00012 Invoice #2719 Purpose of visit was to install external 3TB HD (#00002) on camera system (#00011) and determine why antivirus software wasn’t reporting a connection from DPW laptop. HD was installed and later configured (no charge for configuration time). I was told the laptop (#00012) was having …
Selectboard Laptop updates
Laptop had a bunch of old applications to be removed: LogMeIn, GrandBackup, SpiderOak. Also the Kaspersky Secure Connection software as not needed so it was removed. Diagnosed and repaired printing problem from Firefox. For some reason, it was always trying to print on 11×17 paper. Upgraded LibreOffice to latest version. January 11, 2018 2:15p-3:00p Invoice …
Quilted Threads – Monthly review
Invoice #2712 PC Name TM Win Chrome FF TB AR MSO Notes lenovo2 x U x x U x x POS Parking lot lenovo1 x U x x U x U POS Street hp x U U x x x U Main office lenovo 201610 x U x x U x x Jo-Ellen lenovo 201605 …
Town Clerk MAAP VPN Down
Michelle reported via email at 12:08 that the VPN was down. I saw the email at about 12:25. I verified the VPN was down; disabled the VPN for 15 minutes; re-enabled the VPN; service restored. Called and talked to Judy. She mentioned there was a TDS outage at some point earlier this morning. That might …
Town Clerk MAAP VPN down
Michele sent me an email at 10:45a sayign the VPN was down. I logged into the firewall and confirmed the VPN was down. I disabled the VPN per prior instructions from State of NH. Waited 15 minutes and then re-enabled VPN. VPN came right up.
Town Clerk MAAP VPN down
Michele reports at 1:19pm that the Town Hall lost Internet connectivity for a few minutes. When the Internet came back up, the MAAP VPN connection did not. I looked at an old email from John York <John.York@dos.nh.gov> regarding a similar problem. The resolution was to disable the VPN for 15 minutes so that the tunnel …
Town Clerk: Install receipt/validation printer
Town Clerk office purchased a USB interface for the receipt/validation printer. Swapped out the serial interface for the new USB interface and connected this to the registrations PC. 10/20/15