EOC PC issue with Fema Spreadsheet – 0.50 hrs Downloaded and installed Fema add-in for Excel. Changed default spreadsheet app to be Excel Assessing PC network printer install – 0.50 hrs Downloaded and installed printer driver for Minolta printer that is in Selectmen office. Installed on both the old and new Assessing PCs. DPW laptop …
Category Archives: Support
PD NHDOS VPN Research
2019-07-24 ; 3.00 hrs ; Donation @ $50/hr Back in April 2017 I was involved with researching the possibility of connecting the PD with the NH Department of Safety via a VPN. After a few emails with NHDOS, this project was put on the back burner. I decided to follow up on this with Ben …
PFL Network Firmware Updates
2019-07-24 ; 1.00 hrs ; Donation @ $50/hr The firmware on the network switch, network gateway, and network controller needed updating which I completed after the library closed.
Marilyn Johnson hotmail login problems
Diane from Town of Warner Landuse emailed me to say that Marilyn was having issues getting into her email. The initial report was that there was a virus or something. Upon arrival I discovered that Chrome had a spammy plugin of some sort. I reset Chrome to factor defaults to get rid of it. I …
Town Hall Static IP Change
2018-06-01 ; 1.5 hrs ; Inv #2768 I arrived at Town Hall at 10:00am to do the change to a static IP. I called our TDS ManagedIP contact but got her voicemail. I left her a message, sent her an email, and then called the TDS toll free number listed on the work order. The …
Shelter-Kit Networking Issues
2018-05-24 ; Inv #2765 ; 1 hr Received service call request about networking issues. Symptoms were detailed as WiFi network connections being intermittent, unable to connect to printers, unable to re-authenticate with WiFi network. Site has two routers: a TDS DSL router (192.168.0.1) with an SSID “shelterkit”. There is a Linksys EA3500 (192.168.1.1) with an …
Town Clerk desktop network issues
2018-05-23 ; 30 minutes, No charge for visit ; Inv 2764 ; PC #00003 Judy called to report that her desktop PC had no network connection. This PC uses WiFi. I came to town to investigate. The PC showed no available WiFi networks and yet I was able to see many networks with my mobile …
Laptop #00008 Refurb Completed
2018-05-22 ; Inv #2759, #2756 The old Town Administrator laptop was refurbished. The failed HD was replaced with a 250G SSD. A new license for Win 10 Home was purchased and installed. The standard applications were installed: Chrome, Firefox, Libre Office, Carbonite, Norton Antivirus. Laptop was delivered to town hall on 5/22/18. My recommendation is …
Shelter-Kit application install
2018-04-05 ; Inv #2743 ; 11:00a – 12:00p Len wanted to install Vector Works 2014 as a stop-gap so he could get work done without having to learn the new 2018 version. MacOS won’t let the app be installed because it is tagged as being from an unapproved vendor. In the past, there was a …
Shelter-Kit Mac Mini Setup
2018-03-28 ; 09:00 – 11:00 / 11:27 – 12:45 ; Inv #2740 Task was defined as finish setting up a Mac Mini. A number of issues were discovered: Screen would at times stop displaying Install screen reported “Unable to install, OSInstall.mpkg missing or damaged” Further investigation discovered that Mac was switching the active display port …