2018-06-01 ; 1.5 hrs ; Inv #2768 I arrived at Town Hall at 10:00am to do the change to a static IP. I called our TDS ManagedIP contact but got her voicemail. I left her a message, sent her an email, and then called the TDS toll free number listed on the work order. The …
Author Archives: Dan Watts
Shelter-Kit Networking Issues
2018-05-24 ; Inv #2765 ; 1 hr Received service call request about networking issues. Symptoms were detailed as WiFi network connections being intermittent, unable to connect to printers, unable to re-authenticate with WiFi network. Site has two routers: a TDS DSL router (192.168.0.1) with an SSID “shelterkit”. There is a Linksys EA3500 (192.168.1.1) with an …
Town Clerk desktop network issues
2018-05-23 ; 30 minutes, No charge for visit ; Inv 2764 ; PC #00003 Judy called to report that her desktop PC had no network connection. This PC uses WiFi. I came to town to investigate. The PC showed no available WiFi networks and yet I was able to see many networks with my mobile …
Laptop #00008 Refurb Completed
2018-05-22 ; Inv #2759, #2756 The old Town Administrator laptop was refurbished. The failed HD was replaced with a 250G SSD. A new license for Win 10 Home was purchased and installed. The standard applications were installed: Chrome, Firefox, Libre Office, Carbonite, Norton Antivirus. Laptop was delivered to town hall on 5/22/18. My recommendation is …
Antivirus update ; Setup new plant laptop
2018-05-21 ; Inv #2762 ; 1hr Replaced Kaspersky Internet Security with Norton Security Premium on WVWD administrator PC. Installed Norton, Carbonite, Firefox, Chrome, LibreOffice, Google Drive on new plant laptop. Suggested to Chuck that he bring laptop to town hall and leave it there, turned on, over night so that it can complete the backup. …
Continue reading “Antivirus update ; Setup new plant laptop”
Norton antivirus installs continued
2018-05-21 ; Inv #2761 ; 3hrs Removed existing Kaspersky Internet Security and replaced with Norton Security Premium. This is the second batch of 10 licenses being installed. License #J6RCC2PPH4KQRJGB848TR3CXV purchased today. Installed on #00012 DPW Lenovo #00019 DPW HP #00020 TRS desktop #00023 EMD laptop #00021 Checklist laptop (new) #00022 Checklist laptop (old) The FD …
Antivirus installs – part 1
2018-05-14 ; Inv #2758 Kaspersky license was expiring. Moved to Norton to pre-empt any potential issues with US grants that might be obtained. A license for 10 PCs was purchased for this initial batch of installs. A second license for 10 PCs will be purchased in a week and installed on remaining PCs. PCs updated: Selectboard, …
Townhall Scan-to-Email broken
5/14/18 – no charge Scan-to-email from the Minolta copier was reported broken. Investigation identified an email clean-up that I (Dimentech) had done over the weekend. The email accounts used by the Townhall and PD copiers were disabled. Re-enabling the accounts resolved the issue.
Bookkeeper assistance with email payroll stubs
2018-05-09 ; 1/2 hour ; Inv #2754 Helped Bookkeeper to get payroll software to be able to email payroll stubs to employees
Town Administrator Laptop Issues
2018-05-03 ; 15:00 ; Inv #2754 Inventory #00008 (old laptop) ; Inventory #00017 (new laptop) Investigating laptop slowness. Reviewed active processes and found no cause. Reviewed event log. Many disk errors. Rebooted and chkdisk fixed many disk errors. Problems persisted. My recommendation since this is a Win 7 PC was that for the fasted resolution, …