2018-07-30 ; 1/2 hour ; Inv #2785 I received a call from Len asking me to investigate networking issues they were having. The network was very slow today. They were also having problems with their equipment joining the networks at Parker Web and Sugar River Bank. The networking issue turned out to be caused by …
Author Archives: Dan Watts
TRS scan-to-PDF / DSL issues
2018-07-08 ; 1 hr ; No Charge Varick reported that he couldn’t do scan-to-pdf and also that they were still having connection problems. I had stopped in earlier in the week to look at the connection problems. I couldn’t get the DSL modem to accept the default WiFi password even though it was what was …
Update registration form 0.25 hr
2018-07-06 ; 0.25 hr ; Inv #2789 Updated registration form. Added date to footer to identify revision of form. Updated plugins after WordPress update.
Carbonite cloud status resolved
2018-06-27 ; 1hr ; Inv #2780 The Carbonite partner portal was reporting that the POSIM server backup was out of date. When querying the server itself, the Carbonite software said it was backed up just fine. Carbonite tech support says the issue is the PC service hasn’t been able to upload a copy of the …
Town Administrator PC repair
2018-06-27 ; 0.5 hr ; Inv #2779 Jim reported that he was unable to open documents using Libre Office. He also reported that he could not open email attachments. Upon inspection I discovered that his browser had a plugin that replaced Google search. It is not clear if this was an infection or not. I …
NAS and PC updates
2018-06-26 ; 3hrs ; Inv #2776 The plan for the evening was to update the software on the Synology NAS and the PCs in the office. The NAS update went smoothly. The PC updates were not as smooth. Updates included Firefox, Chrome, and Windows. The PC next to the outside door updated smoothly. NAT’s PC wouldn’t …
Assessing software / Town Clerk email
2018-06-26 ; 1hr ; Inv #2775 Martha called me to tell me that she learned there is a laptop with the Proval software on it. David Marazoff who handles the town revaluations uses Proval when he is assessing properties in town. I met with David to discuss the issue with him. It was decided to …
Treasurer laptop updates
2018-06-22 ; 1.0 hrs ; Inv #2774 The town treasurer reported that her laptop was reporting an expired software application. Further inspection discovered that this was the old Kaspersky anti-virus software which had expired. The new Norton anti-virus software had not yet been installed. Replaced Kaspersky anti-virus with Norton anti-virus software. Updated Chrome and Firefox …
Assessing printer not working
2018-06-21 ; 0.5 hrs ; Inv #2774 Received call from Assessing office that network printer was working. Everything looked like it should be OK. Drove to town. Printer had correct IP but was not reachable. A close look at the network cable connection to the switch showed that there was no data connection. Further inspection …
Assessing PC prep for Proval upgrade
2018-06-14 ; 1hr ; No charge Per the instructions from the Assessing software vendor, I downloaded the files needed to upgrade the Proval software to the latest version (v7 to v9). The plan is to have the vendor do the upgrade with my assistance on Friday, 6/15.