Mary called this morning to report that the copier scan-to-email function wasn’t working. She said it stopped last week before she left for the holiday vacation. I deduced that this was probably like the last time when the on-site server had lost power. Mary verified that the server was in fact not running. She turned …
Author Archives: Dan Watts
Tax Assessor: Java version mismatch
Martha called to report a problem using a webpage that uses Java. She was getting an error about a Java version mismatch. She had just updated Java due to a prompt to do so. I had her manually download and re-install the latest Java. This resolved the situation. Spent about 15 minutes on the phone …
TDS DSL Outage
Service went down at Sep 11 14:32 EDT Service came up at Sep 17 13:49 EDT We made no changes. TDS tickets 6472203, 6480524 and 6491036. Ticket #6480524 TDS said they would ship a new modem. Haven’t yet received it and magically service is working again. Obviously not a modem issue. Dang. Service went down …
System hung: 8/27
System hung on Tuesday 8/27. VPSlink staff rebooted server at 12:46. Finally came back up however at 14:14. The system logfile shows an out of memory condition at the time of the issues. Looks like problem started at 11:47 when surgemail was killed due to an out of memory condition.
FD cheif unable to access email
Ed Raymond emailed me to say that he could not access his email: Dan, Sorry to bother you but I am unable to log on. Don’t know what has happened but it has worked until about a week ago. User name is wfd80c1@warner.nh.us password is xxxxxx If there is anything you can please help. Thanks …
Selectboard secretary laptop infected
Mary called. She’s not able to update Google calendar. I logged in remotely. I tried Firefox and then Chrome. When in chrome, various popups happened and when I clicked on Calendar, it went to a totally different site. PC is infected. Started a scan with AVG. Need to install the Kaspersky software after cleaning it. …
IP address in use
I am having trouble with my computer freezing and/or moving slow. After rebooting my computer to see if that would help, the message below came up. Is the IP address to do with you or TDS? Another device on the network is using your computer’s IP address (192.168.0.3). Try connecting again later. If you continue to have problems, change the …
Finance PC black screen
Tracey called. There was an email recently about an attached Xerox scan. She realized this was spam/virus and deleted it. Dave Karrick sent her an email later asking about the email as he also received one. After reading Dave’s email, her laptop had problems including a black screen and just the cursor. I told Tracey …
Town Clerk PC Virus
Judy reports the following. Looks like it got infected by a drive-by website. Michele was reading a news article found on the TDS main website. Will take PC home and scan the hard drive. Subject: QUESTION ABOUT TC VIRUS SCAN Date: Thu, 16 May 2013 14:36:20 -0400 From: townclerk warner.nh.us <townclerk@warner.nh.us> To: dwatts <dwatts@dimentech.com> Hi …
Selectmen secretary printer stapling problem
Actual date was 4/17/13. Mary asked me if I knew why she couldn’t get the Ricoh printer to staple batches of print jobs. I’ve not tried this feature at the town hall. I suggested she see if there is a setting for the printer to do this. If it’s still not working, perhaps a call …
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