2018-06-01 ; 1.5 hrs ; Inv #2768
I arrived at Town Hall at 10:00am to do the change to a static IP. I called our TDS ManagedIP contact but got her voicemail. I left her a message, sent her an email, and then called the TDS toll free number listed on the work order.
The first TDS person said they were the wrong department to handle this (they handle repair) and sent me over to the order provisioning group. This group looked into the order and either they or our contact managed to initiate the change. I lost my phone connection to TDS because the call had been routed by my phone via the IP network.
I called back and got routed to the order provisioning group. They said that since the change was made, any issues at this point needed to be handled by the repair department. I was forwarded back to repair. I got the first tech I had talked to earlier in the morning. She walked me through the configuration of the TDS router which is done different than other ISPs I’ve dealt with. Specifically, TDS sets a static IP on both the WAN and LAN of the router. TDS expects the customer to have their own gateway router to put the user static IP onto. A side effect of this configuration is that the TDS router can no longer provide WiFi connections since there would be no available IPs to use. Luckily the Town Hall has it’s own WiFi equipment. Once properly configured, service was restored to the TDS router. I updated the firewall configuration per the TDS configuration and restored internet access to the Town Hall.
Since I was at the Town Hall and the network was not in use by anyone, I updated the firmware in the WiFi network controller and each of the three WiFi access points.
IP Information:
Router WAN: 69.129.184.202 M 255.255.255.252 G 69.129.184.201 Router LAN: 69.129.184.37 M 255.255.255.252 FW WAN: 69.128.184.38 M 255.255.255.252 G 69.129.184.37
The IP that is important to know is the firewall WAN IP 69.128.184.38 as that is what remote sites will see when connections are made.