2018-03-19 ; 1 hr ; Inv #2733
I received a voicemail and text message from Mary Whalen at 8:23 saying that she and others could not access email. I verified this with the mis@warner.nh.us account. I called TDS Business Support (877.483.7142) and listened to a recorded message that due to maintenance, a number of email users were seeing issues. I contacted the Town of Warner TDS rep Bill Hyde (bill.hyde@tdstelecom.com) to ask if he had an ETA for repair. His response was that there was no estimate for repair.
During this time I also received a voicemail from Tim Allen at the DPW about email and WiFi issues.
At about 10:40 I discovered that email was working again. I contacted both Mary and Tim.
I visited the DPW to assist Tim with adding his dpw@warner.nh.us email to his new phone. I also got his phone to connect to the local WiFi network in his office.
Mary it turned out did not know her current password. I offered some suggestions but had to visit the office to look up the password in the Thunderbird saved passwords settings. I also discovered that Mary had caps-lock on which was also affecting her ability to enter the password. I was able to resolve this and get her on-line.
As I was leaving, Mary mentioned that uploading files to the town website was broken. I investigated and it turns out to have been caused by an edit of mine that I had made to the upload software over the weekend. This was fixed and Mary was able to verify the fix.